Articles

Here are a few articles I've written on various topics that are important to people in business.  Feel free to look around as long as you want!


Customer Service Articles

Handling Customer Complaints Effectively  

Business Basics: Take Care Of Your Customers! 

Creating a Customer-Focused Company

How to Handle Difficult Conversations with Your Customers

Treat Your Best Customers Well



Business Marketing Articles

Tips for Using E-mail Effectively

Low-Cost Marketing Ideas

"Keep In Touch" Marketing






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